Job Description
The Delivery Manager is responsible for leading and developing a high-performing team of field-based engineers to ensure successful project execution within the Land-Based Security Installation division. This role focuses on meeting key business targets, maintaining compliance with health and safety regulations, and ensuring projects are delivered on time, within budget, and to the highest quality standards.
Key Responsibilities:
* Team Leadership & Development
o Build, manage, and lead a team of engineers, fostering a high-performance culture.
o Conduct regular 1-2-1s, team huddles, and performance management reviews.
o Oversee the management and development of apprentices.
o Drive engagement and training initiatives to enhance team capabilities.
* Operational Excellence
o Work closely with planning teams to achieve churn targets.
o Collaborate with the Regional Operations Manager (ROM) to meet key business metrics.
o Ensure engineering teams (direct and subcontracted) operate efficiently and in line with business expectations.
o Conduct quality audits (internal and external) to maintain compliance with industry standards (BAFE/NACOSS).
o Manage pre-start meetings, productivity tracking, and work-in-hand (WIH) reviews.
* Health, Safety & Compliance
o Monitor and enforce health & safety standards across all projects.
o Conduct subcontractor audits and ensure proper documentation is maintained.
o Lead investigation meetings and unsafe act reporting.
o Ensure Risk Assessments & Method Statements (RAMs) are completed and adhered to.
* Financial & Project Management
o Ensure all jobs are completed on time, within budget, and aligned with key performance indicators (KPIs).
o Generate positive margin on every job while reducing cost overruns.
o Support recruitment efforts and maintain a skills matrix to ensure workforce readiness.
o Assist in dispute resolution and customer complaint management.
Key Performance Objectives:
* Deliver projects efficiently, ensuring all paperwork is completed in line with KPIs.
* Achieve margin targets on every project.
* Maintain high standards in health, safety, and quality assurance.
* Drive operational improvements and enhance team performance.
Essential Skills & Competencies:
Leadership & Team Building – Ability to develop and manage a high-performing team.
Communication & Interpersonal Skills – Strong ability to engage with engineers, stakeholders, and clients.
Operational & Project Management – Experience in managing multiple projects and ensuring timely completion.
Desired Skills & Experience:
Technology Focused – Familiarity with industry-leading security and installation technologies.
Self-Development – A proactive approach to continuous learning and improvement.
Financial Acumen – Understanding of budgeting, cost control, and margin management.
Additional Requirements:
* Valid driving license and ability to travel, including overnight stays.
* Previous experience in the Fire and Security industry is preferred.
* A-Level or equivalent education in a relevant subject is desirable.
This is a critical leadership role within Johnson Controls, offering the opportunity to drive operational excellence and contribute to the success of high-profile security installations.
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