WoolpitHealth Centre is looking for an enthusiastic, motivated and hardworking MedicalReceptionist to join our busy evolving Reception Team. This is a great opportunity for those alreadyworking in a healthcare setting who wish to work within primary care or forthose who wish to start a career as a Medical Receptionist.
Therole of Medical Receptionist is to support the clinical team by signpostingpatients to the appropriate healthcare professional or service, working as partof the practices multidisciplinary team such as physiotherapists and mentalhealth nurses. Duties will include dealing withpatients by telephone and face to face whilst providing administrativesupport to assist with the day-to-day running of the Health Centre.
Thesuccessful candidate will be flexible and reliable with the ability to workunder pressure to compliment our experienced and dedicated Reception Team.
Toensure that an effective and efficient reception service is provided topatients and any other visitors to the practice
Todeal with all general enquiries and explain surgery procedures
Answeringthe telephone and call navigating to appropriate clinicians or healthcareprofessional depending on the presenting condition
Accurately maintaining patient database and records
Filingand retrieving paperwork and medical records as necessary
Assisting patients with support on use of medical platforms such as NHS app and Anima
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
the type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
Attractive rates of pay with annual pay review (not agenda for change)
Generous annual leave entitlement
Voluntary overtime when available
Plenty of training opportunities
Membership of the NHS contributory pension scheme
The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
Free uniform
Option of NHS discount and Blue Light Card for retail/dining/holidays etc
To deal with all general enquiries andexplain surgery procedures
Answering the telephone and call navigatingto appropriate clinicians or healthcare professional depending on thepresenting condition
Monitoring and processing Anima requests alongside the Triage clinician
Accurately maintaining patient database and records
To carry out any reasonable duties requestedby the Doctors, Practice Manager, Administration Manager or Reception Manager
To deal with all general enquiries andexplain surgery procedures
Answering the telephone and call navigatingto appropriate clinicians or healthcare professional depending on thepresenting condition
Monitoring and processing Anima requests alongside the Triage clinician
Accurately maintaining patient database and records
To carry out any reasonable duties requestedby the Doctors, Practice Manager, Administration Manager or Reception Manager
Personal Qualities
Flexible and cooperative
Problem solver with the ability to process information accurately and effectively, interpreting data as required
Experience of working in a primary care environment
Experience of working in a healthcare setting
Clear, polite telephone manner
Ability to follow clinical policy and procedure
Competent in the use of Office and Outlook
Active signposting or Care Navigator training qualification
Flexibility within working hours to cover extra sessions for holiday and sickness
Personal Qualities
Flexible and cooperative
Problem solver with the ability to process information accurately and effectively, interpreting data as required
Experience of working in a primary care environment
Experience of working in a healthcare setting
Clear, polite telephone manner
Ability to follow clinical policy and procedure
Competent in the use of Office and Outlook
Active signposting or Care Navigator training qualification
Flexibility within working hours to cover extra sessions for holiday and sickness
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Woolpit Health Centre
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