Operations Reporting Service Analyst (Contract)
Client: RX
?? Location: Richmond (Hybrid 2 days onsite, Wednesday anchor day)
?? Department: IT Operations
?? Contract: Initial contract through to end of year (with strong potential for extension)
Important Please Read Before Applying
This role requires hands-on BAU support capability within enterprise reporting platforms.
Applicants without recent involvement supporting Oracle reporting technologies and Power BI in a live production environment will not be considered.
This is not a BI developer, data analyst, or project-only role.
The Role
RX is seeking an Operations Reporting Service Analyst to support the operational stability, governance, and reliability of enterprise reporting and BI platforms. This is a service-operations-focused position, working across business users, data teams, vendors, and technical support functions.
You will play a central role in ensuring reporting platforms remain available, performant, and well governed in a fast-paced enterprise environment.
Key Responsibilities
* Own BAU support for enterprise reporting platforms and integrations
* Maintain availability, performance, and operational stability
* Coordinate incident resolution across internal teams and external vendors
* Run incident, problem, and change processes aligned to ITIL
* Participate in Major Incident Management, RCA, CAB, and release planning
* Monitor data refresh cycles, batch jobs, and reporting availability
* Create and maintain runbooks, SOPs, and escalation documentation
* Act as a liaison between business users and technical support teams
* Support audit, compliance, disaster recovery, and business continuity activities
Platforms in Scope
* Oracle OBIEE
* Hyperion (EPM, FDMEE, DRM)
* Microsoft Power BI
* Enterprise Data Warehouse & ETL processes (ODI)
Mandatory Background Applications Without This Will Not Be Progressed
You must bring:
* A 36 year track record in Application Support, Service Operations, or Reporting Platform Support
* Direct BAU involvement with at least TWO of the following platforms:
o Oracle OBIEE
o Hyperion (EPM / FDMEE / DRM)
o Microsoft Power BI
* Proven capability working within an ITIL-driven support organisation
* Exposure to enterprise-scale reporting or BI platforms
* Strong stakeholder communication capability across business users, vendors, and technical teams
Applicants who do not meet the above criteria should not apply.
Advantageous (Not Essential)
* Oracle Database and Oracle Applications exposure
* OCI, Oracle EBS, SOA, IDCS, Apigee
* Source systems such as Eloqua or Salesforce
* ITSM tools such as ServiceNow or Jira
Why Join RX
* Support business-critical reporting platforms used across the organisation
* Operate within a structured, enterprise IT environment
* Hybrid working with a consistent onsite rhythm
* Contract initially through end of year, with strong extension potential
Do you have the following skills, experience and drive to succeed in this role Find out below.
Job Title: Operations Reporting Service Analyst
Location: Richmond, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as \"Allegis Group\"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at
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