3rd Line IT Engineer
Company benefits and salary :
* Salary up to £45,000
* Career development & opportunities
* Microsoft qualifications
* Mentoring opportunities
* Performance reviews
* Diverse community
* Workplace culture
* Flexible scheduling
* Flexible working from home
* Social events
* Company pension scheme
* Onsite parking
* Overtime
* Use of company vehicles
* 20 Days Holidays, plus bank holidays + Birthday
* Company laptop
This role is suited for someone seeking a step into an exciting company with great opportunities for progression. You will be responsible for providing efficient remote and onsite installations and support services to clients across the UK.
What’s involved?
* Server, PC, laptop, printer, switch, firewall, router, and Wi-Fi installations
* Engaging with customers to resolve technical issues and implement best practices
* Project managing server installations and migrations
* Coordinating between customers and internal teams to ensure customer satisfaction with support cases and installations
* Providing efficient and friendly remote and onsite technical support within customer SLAs
Skill requirements:
* Strong understanding of configuration and installation of network devices and services (e.g., Switches, Firewalls, VPNs, QoS, VLANs)
* Experience with Cloud Technologies (Azure, AWS)
* Strong understanding of Microsoft Exchange / Office 365
* Knowledge of subnetting and IP address allocation best practices
* Experience with hypervisors (HyperV, VMWare)
* Understanding of Backup technologies
* Experience in System Administration with Active Directory / Group Policy
* Support experience in Microsoft Desktop environments
* Experience providing 2nd/3rd Line IT support, preferably in a helpdesk or MSP setting
* Excellent communication skills, both written and verbal
* Ability to work independently and under pressure
* Self-motivated with good time management
* Experience in customer-facing roles
* Ability to perform root cause analysis
* Technical documentation skills
* Professional attitude
Knowledge of:
* Microsoft Office 2010+
* Windows Server 2016/2019
* Active Directory Administration
* Microsoft Exchange Server 2010-2019
* Office 365
Desirable skills:
* Microsoft Certifications
* 3rd Party Vendor Certifications (e.g., Sonicwall)
* Experience in MSP environment
* Apple Mac experience
This is a fantastic opportunity for a bright IT Engineer to join a growing team and advance their career. We seek someone who approaches problem-solving logically and takes pride in exceeding customer expectations. Interested? Please get in touch!
Job Details:
* Type: Full-time, Permanent
* Salary: Dependent on experience
* Benefits: Company pension
* Schedule: Monday to Friday
* Experience: 5 years in IT preferred
* Remote work: No
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