3rd Line IT Engineer
Company benefits and salary :
* Salary up to £45,000
* Career development & opportunities
* Microsoft qualifications
* Mentoring opportunities
* Performance reviews
* Diverse community
* Workplace culture
* Flexible scheduling
* Flexible working from home
* Social events
* Company pension scheme
* Onsite parking
* Overtime
* Use of company vehicles
* 20 Days Holidays, plus bank holidays + Birthday
* Company laptop
This role will be well suited to someone who is looking for a step into an exciting company with fantastic opportunities to progress. You will be responsible for providing efficient remote/onsite Installations & Support and services to clients located UK-wide.
What's involved?
* Server, PC, laptop, printer, switch, firewall, router and Wi‑Fi installations
* Engage with customers to resolve technical issues and institute best practices.
* Project managing server installations and migrations
* Coordinate between customers and internal management teams to ensure customer satisfaction with support cases & installations.
* Providing efficient and friendly remote and on‑site technical support, working within customer SLAs
Skill requirements:
* Strong understanding of configuration and installation of various network devices and services (e.g., Switches, Firewalls, VPN’s, QoS, VLAN’s etc)
* Cloud Technologies (Azure, AWS)
* Strong understanding Microsoft Exchange / Office 365
* Strong understanding of subnetting, and IP allocation best practices.
* Strong understanding of hypervisors (HyperV, VMWare)
* Strong Understanding of Backup technologies (Various Products)
* Experience in System Administration with Active Directory / Group Policy
* Experience in supporting Microsoft Desktop environments
* Experience in providing 2nd/3rd Line IT support, ideally in a helpdesk / MSP environment
* Excellent communication skills – both written and verbal
* Able to work on own and under pressure
* Self-motivated
* Good time management and priority handling
* Previous experience of working in a customer-facing environment
* Ability to perform root cause analysis
* Technical Documentation skills
* Professional working attitude
Knowledge of:
* Microsoft Office 2010+
* Windows Server 2016/2019
* AD Administration
* Microsoft Exchange Server 2010 – 2019
* Office 365
Desirable skills:
* Microsoft Accreditations
* 3rd Party Vendor Accreditations (e.g Sonicwall)
* Experience of working within a Managed Service Provider Environment
* Apple mac experience
This is a fantastic opportunity for a bright IT Engineer to join a growing team and progress their career. We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch!
Job Types: Full-time, Permanent
Salary: Dependant on experience
Benefits:
* Company pension
Schedule:
* Monday to Friday
Experience:
* IT: 5 years (Preferred)
Work remotely:
* No
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