A recruitment agency is seeking a Real Time Queue Management Analyst for its operations in Dalkeith, Scotland. The successful candidate will monitor queue performance, manage staffing levels, and produce reports to maintain service standards. Ideal applicants will have a strong analytical background, experience with workforce management tools, and advanced Excel skills. The position includes annual leave, potential bonuses, and opportunities for career development, ensuring a supportive environment prioritising continuous improvement. #J-18808-Ljbffr