Job Summary
An exciting opportunity becomes available within the Adult Community Health Services for an Operational Admin Lead. The post holder will support the Specialist Outpatient Services in Newham. These services include the Musculoskeletal Services (MSK), Patient Appliance Service, Community Neuro Service, Cardiac Rehab, Pulmonary Rehab and the Speech and Language Team. This is a key role developing, implementing and overseeing performance management across the services, working with the Deputy Head of Specialist Outpatient Services and the relevant Service/Team Leads. The post holder will be responsible for supporting the development, coordination and oversight of the administration services.
Main duties of the job
To be part of a wider multi-disciplinary team the post holder will be responsible for the day to day operational management of the clinical service and administrative function and providing senior administrative support to the Service Manager.
About Us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Details
* Date posted: 06 March 2026
* Pay scheme: Agenda for change
* Band: Band 5
* Salary: £35,763 to £43,466 a year per annum Inc HCAs
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 363-CHN7789300
* Job locations: MSK Service, 29 Romford Road, Stratford, E15 4LY
Job Description
Job responsibilities
* You will be a part of the clinical stack management team and, together with the team, support the wider development of the service, including clinical improvements, data analysis, and standard setting and encourage/lead on QI projects within the administrative team.
* You will operationally manage the administration staff within the clinical stack, to include but not limited to, supervision, appraisals, training and support; following trust policies.
* You will need to ensure that effective and efficient support is provided at all times to include assistance and cover where required and routine huddles to ensure that workload is evenly distributed and completed within the stack.
* Please refer to the Job Description for a detailed list of roles and responsibilities for this role.
Person Specification
Essential
* Qualifications: Good standard of written English
* Experience: Working in a clinical setting, supporting medical, nursing and clerical staff
* Experience: Arranging complex conferences/seminars and large meetings
* Knowledge: Expert knowledge of IT systems, in particular Microsoft Office software packages
* Experience: Managing databases
Desirable
* In depth experience of theoretical study of techniques/processes e.g. BTEC or relevant degree
* RSA III or equivalent experience
* European Computer Driving Licence or equivalent experience
* Experience of preparation of reports, minute taking and formatting documents, setting agendas and distributing papers
Skills
* Able to prioritise and plan work in a busy environment and to tight deadlines
* Able to delegate where appropriate and plan other staff workload
* Ability to type up minutes/notes in real time
* Well developed office management skills, including the review and/or setting up of office systems
* Ability to proofread documents for grammar and accuracy
* Ability to work on a variety of tasks and deadlines at any one time without supervision
Knowledge
* Ability to construct clear, grammatically correct letters and reports, presenting work accurately and neatly
* Take initiative and use own judgement in anticipating and dealing with queries and problems and prioritise accordingly
* Ability to manage others and knowledge of HR Policies and Procedures
* Desirable: Ability to organise and evaluate data by creating and maintaining databases and spreadsheets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Additional information
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name: East London NHS Foundation Trust
Address: MSK Service, 29 Romford Road, Stratford, E15 4LY
Employer's website: https://www.elft.nhs.uk/
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