Location: UK - Hatfield | Job-ID: 213682 | Contract type: Standard | Business Unit: Others
Life on the team
An exciting and challenging opportunity has arisen for a Logistics Supervisor to join the Hatfield UK Break-Fix Service. This role will primarily support and oversee the Goods In and Goods Out processes, ensuring efficient operations and outstanding service delivery.
We’re looking for a self-driven, highly organised individual with strong leadership and logistical expertise. The ideal candidate will possess excellent communication skills, be proactive in driving process improvements, and thrive in a fast-paced, service-oriented environment.
Location: Hatfield (HQ)
Working hours: 11:00 - 19:00
What you’ll do
* Manage the day-to-day operations of the Goods In/Out areas.
* Ensure service level agreements (SLAs) are met consistently.
* Align team resources effectively to meet changing demand levels.
* Liaise with internal stakeholders to resolve queries and support high-priority tasks.
* Promote and participate in cross-training and continuous personal/team development.
* Maintain high levels of stock accuracy and picking efficiency.
* Oversee domestic and international shipments via multiple courier partners.
* Manage vendor repair returns, both in and out of warranty.
* Oversee SWAP repair returns to relevant stock locations.
* Ensure biannual execution of SLA stock placement initiatives by Stores teams.
* Produce and present Key Performance Indicators (KPIs).
* Apply manual cost charges where applicable.
* Conduct 1-2-1s and manage team performance effectively.
* Lead and document team briefings both verbally and in writing.
* Ensure strict adherence to health and safety regulations.
* Maintain compliance with BSI standards.
What you’ll need
* Proven experience in logistics or warehouse supervision.
* Strong leadership and people management skills.
* Excellent problem-solving abilities with a proactive, adaptable approach.
* Proficient in Microsoft Office applications (Outlook, Teams, Excel, Word, PowerPoint).
* Experience with systems such as SAP, ServiceNow, ITSM, WMSC, or MRP is advantageous.
* Excellent verbal and written communication skills across all levels.
* Passionate about continuous improvement and implementing best working practices.
* Customer-focused mindset with a commitment to service excellence.
If you're a motivated logistics professional ready to take on a supervisory role with scope for impact and growth, we’d love to hear from you.
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
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