Service Advisor – Ipswich (Main Dealership)
Salary
£28,000 basic per annum, plus strong potential for additional earnings (OTE up to £35,000).
Hours
Monday to Friday, 08:00 – 18:00. No weekends.
About the Role
We are looking for an experienced and professional Service Advisor to join a busy main dealership in Ipswich. You’ll be the key link between our customers and the workshop, ensuring a seamless aftersales experience from start to finish.
Key Responsibilities
1. Welcome customers in a friendly, professional manner.
2. Record vehicle details and customer requirements accurately.
3. Liaise with the Service Manager and workshop team to schedule and prioritise work.
4. Keep customers updated on progress, costs, and any additional work needed.
5. Prepare invoices, process payments, and ensure paperwork is accurate.
6. Handle customer queries and resolve any issues promptly and courteously.
7. Coordinate with the Parts Department to ensure timely parts availability.
8. Proactively promote additional products and services to enhance customer value.
9. Maintain clear, up-to-date job cards and records in line with quality standards.
Requirements
10. Previous experience as a Service Advisor in a main dealership or busy garage.
11. Excellent customer service and communication skills.
12. Strong organisational abilities with attention to detail.
13. Confident using dealership management systems and Microsoft Office.
Benefits
14. Competitive basic salary plus achievable bonus scheme.
15. Monday to Friday working hours – no weekends.
16. Opportunity to work with a reputable main dealership brand.
This is a great opportunity to progress your career with a reputable dealer group offering support and stability.
Apply today!
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service Advisor, Assistant Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Receptionist, or Service Administrator.
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. change this to just service advisor