Job title: Casual Tour Guide
Department: Marketing Department
Based at: Ewood Park, Blackburn, BB2 4JF.
Reports to: Head of Marketing
Responsible for: N/A
Hours of work: As and when required. This may include evening and weekend work. You will liaise with your line manager on a weekly basis on whether you are available or needed for work.
Contractual Status: Casual worker
Job purpose: To host guided tours of Ewood Park stadium for Blackburn Rovers Football Club.
Duties and responsibilities:
* To be committed to ensuring the safeguarding and welfare of all stakeholders, promoting their well-being whilst maintaining professional boundaries;
* Prior to any ground tour, to carry out a pre-tour inspection to ensure all memorabilia and props are displayed correctly and are eye catching to supporters
* To ensure that customer areas are clean and tidy at all times
* Ensure that all memorabilia and props are stored away correctly and securely at the end of every tour
* To be responsible for the welcoming, enjoyment and safety of all the visitors at Blackburn Rovers Football Club during the tour, including children and people with disabilities
* Lead an entertaining, friendly and interesting tour of Blackburn Rovers
* To be responsible for the security and protection of Blackburn Rovers and its contents by providing a watchful presence at all times
* When appropriate, organise and implement displays, activities and quizzes
* Be aware of and positively promote the facilities at Blackburn Rovers Football Club
* To maintain an excellent level of customer services to all supporters
* To comply with company Health and Safety Regulations
* Report any equipment faults; and
* Any other duty as reasonably assigned by the Head of Marketing
Skills required:
* Good organisational skills
* Excellent communication skills
* Professional; and
* Good timekeeping and punctuality.
Knowledge required:
* Good knowledge of football;
* Ability to retain knowledge about Blackburn Rovers Football Club
Qualifications required:
There are no specific qualifications required for this role. Training will be provided.
DBS check required: Yes (enhanced)
The document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.
Job Type: Zero hours contract
Pay: £10.00-£12.21 per hour
Benefits:
* Free parking
Work Location: In person