Job Title: Reporting Lead
Location: Birmingham
Corporate Title: Vice President
You will join Deutsche Bank as a Reporting Lead within the global PlatformNow team, supporting a mission-critical ServiceNow platform used across the organisation. In this role, you will help shape a stable, reliable, and high-quality Reporting and Platform Analytics capability across the platform, working closely with engineering, operations, and business teams in a regulated environment. You will ensure Reporting solutions are intuitive, consistent, accessible, and aligned with business outcomes, platform governance and data quality principles. This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team.
What we’ll offer you
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
- Competitive salary and non-contributory pension
- 30 days’ holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Your Key Responsibilities
- Define and lead the Reporting and Platform Analytics capability for the ServiceNow platform
- Act as the ServiceNow Reporting authority in governance forums, driving high-quality and consistent user experiences
- Establish and lead ServiceNow Reporting and Platform Analytics governance, including participation in design authority forums, and ensure user needs are understood and embedded throughout solution intake, design, and delivery
- Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise User Experience (UX) and Organisational Change Management (OCM) teams to shape Reporting design decisions across portals, workspaces, and workflows
- Review and guide Reporting designs and implementations to ensure they meet standards for usability, accessibility and data quality
- Lead complex, cross-functional initiatives with a high degree of autonomy, influencing platform standards and outcomes
Your Skills and Experience
- Experience with the ServiceNow platform, including a track record of influencing or leading Reporting and data analytics outcomes
- Strong knowledge of ServiceNow Platform Analytics principles, methodologies, and ServiceNow best practices
- Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request
- Working knowledge of platform configuration, including flows, business rules, client scripts, and User Interface (UI) policies
- Familiarity with incident, problem, change, and request management processes
- Strong communication and stakeholder management skills
How we’ll support you
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process.
