Your new company
We specialise in high-performance chemical products-lubricants, cleaners, degreasers, and anti-corrosion agents-serving the electronics, automotive, and industrial sectors. With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we're a global force with a local heart.
This role is full time permanent and you will be required on site in Bridgwater 3 days a week with 2 days working from home.
Salary is dependant on experience.
The role is Monday - Friday 37.5 hours per week.
Monday - Thursday 8am - 5pm and Fridays 8.30am - 2pm.
Your new role
As a Customer Care Representative, you'll be the trusted point of contact for our industrial customers-especially in the United Kingdom. You'll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction.As you grow in the role, you'll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team.
Roles & Responsibilities:
1. Communicate proactively throughout the order cycle
2. Customer Care & Order Management
3. Act as the Single Point of Contact for B2B customers
4. Process and confirm orders, ensuring alignment with contracts and delivery timelines
Documentation & Logistics
5. Prepare acc...