Project Support Associate
Job Posted: 8 September 2025
Job Updated: 8 September 2025
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Job Title Voice of the Customer Project Support Assistant
Function: Customer Engagement
Location: Nottingham / Alfreton / Leeds – Hybrid
Contract type: Permanent
Salary: £36,446 with potential to rise to £40,495 over 3 years
Closing Date: Tuesday 23rd September 2025
NHS Supply Chain currently has an opportunity for a Project Support Assistant to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.
We are seeking a customer-focussed Support Specialist who will be responsible for supporting the Customer Voice function to ensure efficient organisation, management, and governance of activities, enabling Supply Chain to meet operational requirements for our customers. You will help in sharing customer insight across the breadth of our business and support action plans aligned to key customer strategy objectives to make us easier to work with for the NHS
Every day you will …
1. Arrange and attend customer forums and panels led by the Customer Voice team, recording meeting outcomes and actions and circulating to attendees
2. Provide key strategic support to the Engagement Managers to ensure the business is held to account in achieving its business category strategy objectives and providing the best possible service to the NHS
3. Support the team to ensure action and risk logs are maintained
4. Work cross functionally to ensure slide packs and content are pulled together ahead of time for customer forums and panels
5. Work with the Customer Voice team to develop ways of working and support process development across the business to ensure we communicate clearly with customers
6. Look to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues
What can we offer you?
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:
7. Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
8. We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
9. 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
10. We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
11. A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
12. Generous pension scheme (with us contributing 12% when you contribute 6%)
13. Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
14. 2 days of paid volunteering leave allowing you to give back to your community.
15. Access to many discounts from the Blue Light Card to NHS Discounts.