Why choose us? Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. What's in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) Hybrid working options. Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential employee assistance service. Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP. Life Insurance (4 x annual salary) Pension matching scheme (up to 5% of salary) Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support. What's the role? As an experienced Operational Support Assistant you will be support our engineering resource in the fitting of assets. This is a customer focussed role aiming to ensure engineers visit the customers within allocated times. You will be raising emergency call outs for our engineering workforce to attend. W orking 40 hours per week from our Glasgow Office, Monday to Friday 8am to 4.30pm. Key responsibilities: Reporting directly to the Team Leader, working to achieve operational efficiency and maintenance of KPIs. Ensuring effective communication via phone and email with management and suppliers. Answering enquiries for the regional areas within a reasonable time frame Submitting accurate and timely reports as required Effectively dealing with any queries, handling, and resolving customer complaints Adhering to company polices in relation to Health, Safety and Welfare of yourself and others Ensuring we have the authority to attend emergency jobs Liaising with other departments to ensure adherence to SLAs Monitoring live tracker to ensure engineers are on target with daily schedule Managing job status via online system Managing on the day emergency call outs and priority work within SLAs To be considered for this role, we would love you to have: GCSE or Equivalent in English and Maths Strong problem-solving abilities, attention to detail and reliability Computer Literate, I.T skills, experience with excel/word/ CRM Keen attention to detail, working accurately under pressure Good written and verbal communication skills Experience in a similar engineer/ logistics role with good geographical knowledge Excellent Customer service experience Commitment to a satisfactory customer journey Resilient and confident character, with a positive can-do attitude Ability to work well in a team Good organizational skills and ability to manage workloads and priorities LI-Hybrid ADZN1_UKTJ