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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.
They offer an exciting opportunity for an experienced support engineer to join their growing team. In this role, you will uphold high standards of client service as the company expands its delivery capabilities.
Key Requirements:
* Reliable, self-driven professional with a proactive work approach.
* Strong problem-solving skills with effective application of technical knowledge.
* Experience handling customer incidents via phone, email, or in person, ensuring timely resolution.
* At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.
Responsibilities:
* Support and administer Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling.
* Implement and maintain MDM solutions, including Intune, and utilize PowerShell scripting for automation.
* Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.
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