To be a point of contact for internal and external partners who are seeking advice about homelessness and homelessness prevention, including NCC colleagues,
social housing providers, third sector and relevant statutory and non statutory partners, including reception duties, meeting and greeting contacts and
taking them to their destination/meeting.
To administer the common housing register and assess the housing needs of the individuals seeking accommodation within the provisions of the published and current
policy and procedures.
To assist the Housing Needs Unit in providing and efficient and effective administrative support service.
JOB PURPOSE The main purpose of the post is to provide clerical and administrative support ot the team leader and to assist customers with their enquiries.
KEY RESULT AREAS To communicate in person, by telephone and in writing with customers and partners of the crematorium
To carry out a range of administrative tasks, including those associated with cremations
To receive payment for crematorium services, issue receipts and keep records in compliance with the Council?s financial regulations.
To assist the team leader in building and maintaining effective relationships with the crematorium?s partners, such as funeral directors, officiants and suppliers of goods and services
To assist customers with enquiries relating to funerals and memorials To undertake such other duties of a related nature as may be required for the proper and successful operation of the crematorium
nowledge
Minimum of two years relevant experience of dealing directly with customers and partners
Willingness to undertake first aid training
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Experience
Able to communicate effectively both verbally and in writing with customers, partners and colleagues
Able to plan and organise workloads and ensure completion of work to agreed standards
Able to show and understanding and sympathetic attitude towards the bereaved
Familiarity and competence with Windows based software
Literacy and numeracy skills
Administrative Assistant Administrative Assistant Administrative Assistant Administrative Assistant
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