Senior Customer Service Advisor / Training Support Officer Location: Mandela House, CB2 1BY Start Date: ASAP Contract Duration: 3 Months Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 16.37 per hour Job Ref: (phone number removed) Responsibilities Provide high-level customer service support for revenue and benefits inquiries. Assist in the development and delivery of training programs for the customer service team. Resolve complex customer queries and issues efficiently and effectively. Maintain accurate records of customer interactions and transactions. Collaborate with internal departments to improve service delivery and customer satisfaction. Ensure compliance with relevant policies, procedures, and regulations. Identify opportunities for process improvements and contribute to their implementation. Person Specification Strong administrative skills with attention to detail. Proven experience in a high-volume customer-facing role. Excellent communication skills, both verbal and written. Ability to coach and mentor team members effectively. Strong numeracy skills and ability to handle financial information. Experience and training in revenue and benefits services. Ability to work independently and as part of a team. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed