Join to apply for the Salesforce Admin role at Concentrix
What the Admin Will Do
* Support the current Salesforce team in their management and handling of user Support tickets
* Good experience on Service Cloud and Experience Cloud
* Support internal users by troubleshooting and solving business problems within Salesforce
* Assist internal users with data management queries
* Assist internal users in creating reports and dashboards
* Manage Salesforce users, their access and permissions
* Communicate effectively with the business on queries raised
* Provide testing support for solutions being developed by the Salesforce team
* Learn about internal business processes with a view to supporting the continuous improvement of Salesforce
What the Admin Should Have
* Salesforce Administrator Certification (ADM201)
* Previous experience as a Salesforce Administrator
* A good working knowledge of Flows
* Strong experience with Data Loader, and a conscientious approach to data management
* Confidence with all aspects of Salesforce’s security model (profiles, roles, permission sets, etc.)
* A clear and effective communication style
Nice-to-Haves (but not Essential)
* Any other Salesforce certifications
* Experience using and debugging Process Builder and Flow
* Specific experience working in a Helpdesk Support role
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
Manchester, England, United Kingdom
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