Operations leader reporting to the COO
hands-on transformation role
.
• Lead operational and customer experience transformation across multiple sites
• Identify inefficiencies, fix broken processes, and implement scalable ways of working
• Use customer data and touchpoints to uncover pain points and improve NPS & retention
• Drive performance, reporting, and operational cadence
• Deliver cost savings and efficiency gains
• Work cross-functionally to land change across Ops, Facilities, Commercial, IT, and more?
retail, hospitality, or multi-site operations
• Proven track record of
• ~10+ years’ experience
leading transformation / change programmes
• Someone who can
challenge thinking, not just execute
• Comfortable operating at pace in a scaling environment
This is a high-impact role with real ownership along with the opportunity to reshape customer operations at scale with direct access to senior leadership, making visible a real impact on customer experience, performance, and growth