Job overview
We are looking for a motivated and enthusiastic person to join our South Glos Recovery North team at The Elms, Thornbury.
We are going through a period of change and are looking to appoint a forward thinking, flexible, resilient and resourceful individual with experience and/or an interest in working with service users accessing community mental health services.
The successful applicant will have proven administration skills, a warm, friendly telephone manner and face to face interaction, good experience of typing (note taking & dictation) and enjoy being a team player.
Experience of handling difficult/challenging conversations would be an advantage for this role.
The post holder will work closely with the other administrators and report to the Lead Admin and Team Manager, and also support the Medics, Senior Practitioners and Registered Professionals (Key Workers) to ensure the service meets service user outcomes, its key performance indicators.
This role will also be supporting the maintenance of the building and running the reception.
The services operate from 0900-1700 Monday to Friday.
Main duties of the job
This front of house role will include managing the referrals coming in to the team, providing comprehensive administration and secretarial supportand involves duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems
including Word and Excel.
The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).
The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able
to work within a team effectively and share work streams where appropriate.
The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates.
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