Case Handler / Administrator | Hybrid | Permanent Role | £26,000-£28,000 per annum Case Administrator Location: Wigston, Leicestershire Salary: £26,000 - £28,000 (Permanent) Hours: Monday to Friday, either 9:00 AM - 5:30 PM or 8:30 AM - 4:30 PM Hybrid Working: 2 days from home after probation Start Date: Immediate The Role We are seeking a proactive and detail-oriented Case Administrator to join a dynamic team in Wigston. This is a permanent position where you will be responsible for managing your own pipeline of cases, from initial application to completion. This role is crucial for ensuring a smooth and efficient process for all clients. Key Responsibilities: Case Management: Support the Head of Sales by managing cases from lender submission to completion, ensuring all necessary documentation (payslips, bank statements, etc.) is accurate and submitted on time. Stakeholder Communication: Serve as the primary point of contact for clients, builders, surveyors, and lenders. You will provide timely updates on case progress and handle both internal and external phone calls. Compliance & Risk: Maintain high standards of compliance and business ethics to effectively manage key business risks. Reporting & Administration: Update weekly reports for introducers and provide broader administrative support to the team. The Ideal Candidate You are a skilled and methodical professional with at least two years of administrative experience. While previous experience in financial services, mortgages, or a solicitor's office is highly desirable, we are looking for someone with strong transferable skills. Skills & Experience: Proven experience in an administrative role (minimum 2 years). Strong written and verbal communication skills. Excellent planning, time management, and multitasking abilities. Meticulous attention to detail and a methodical approach to work. Competency with Microsoft Office Suite (including basic Excel). The ability to work both independently and as part of a team. A valid driving licence is required. Personal Attributes: Customer-Focused: Passionate about providing exceptional service. Problem-Solver: Proactive in finding solutions to obstacles. Adaptable: Able to quickly and flexibly adjust to new requirements. Emotionally Intelligent: Capable of liaising confidently and empathetically with various stakeholders. Ethical: Operates with the utmost integrity and discretion. The Benefits Salary: £26,000 - £28,000 Hybrid Work: Two days of remote work after probation. Pension Scheme Annual Leave: 20 days holiday plus bank holidays, with an extra day off for your birthday after one year of service. Private Medical Scheme Christmas Break: Five days off over Christmas. Social & Community: Regular social nights (year-end and Christmas parties) and charity events. Life Assurance: Death in Service benefit (3x salary). Free off-road parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4719334