Job Title: Head of Operations Industry: Pharmacy/Healthcare/Care
The Head of Operations is responsible for the leadership of high quality, profitable care services across their region. The role drives delivery of customer experience and growth, commercial business performance and effectively manages key operational risks & compliance requirements.
Use customer insight and data to deliver excellent service and resolve escalated complaints.
Lead day-to-day regional operations, ensuring consistency and high performance across all branches.
Oversee workforce planning, recruitment, performance management, and employee relations.
Quality, Risk & Compliance
Partner with Quality teams to drive improvements, manage risk, and maintain strong regulatory ratings.
Lead audits, investigations, and incident/complaint responses.
Commercial
Develop and deliver the regional business plan aligned to divisional goals.
Manage financial performance, growth, and cost control with the Finance Business Partner.
Work with marketing and operations to maximise new business and support branch expansion.
Quality-focused, commercially astute, and experienced in managing financial performance.
Strong communicator and people leader with expertise in coaching, recruitment, and ER.
Full driving licence and willingness to travel