Service Desk Analyst
Salary: £28,000 – £30,000
Location: Fully remote (quarterly meet-ups - fully expensed)
Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote Service Desk Analyst opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.
As a Service Desk Analyst you will:
Log calls in line with ITIL practices (Incidents, Change, Service Requests)
Allocate and update tickets appropriately
Perform first-line triage and first-line fixes
Respond to incoming calls and emails professionally
Implement basic changes
Monitor systems for alerts and take appropriate action
Monitor application mailboxes
Process service requests
Produce and maintain internal and external reports
Carry out basic application administration (Rubrik, Druva, Zerto, Commvault)
Requirements:
1–2 years’ experience in a technical support or service desk environment (or relevant placement year)
Basic technical background with a strong desire to develop
Professional communication skills (written and verbal)
Understanding or awareness of ITIL processes
Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous)
Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial
Exposure to Azure and/or AWS advantageous
Basic scripting/automation knowledge (PowerShell desirable)
Strong documentation skills
Positive attitude towards training and development
Able to work independently in a fully remote environment
Apply today to speak with VIQU in confidence or contact Belle Hegarty at (url removed).
Know someone exceptional for this Service Desk Analyst position? Refer them and receive up to £1,000 if successful (terms apply).
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