On behalf of our client, We are seeking a reliable and customer-focused Customer service clerk to join their busy team. This role involves handling customer enquiries, processing orders, providing sales and after-sales support, and ensuing every customer receives a positive experience. The ideal candidate will have strong phone-handling skills and experience in manufacturing would be preferred. Key Responsibilities * Handling incoming customer calls, e-mails, in a professional and friendly manner * Contact customers by phone to discuss promotions, new products etc. * Provide product information on company product ranges * Process customer orders accurately using internal systems * Support for the BDM’S with administrative tasks such as updating customer records, order tracking, scheduling deliveries & promotions * Maintain excellent knowledge of products, promotions, and company procedures to enable information to be passed onto to retailers. Skills & Experience * Strong phone-based customer service experience * Excellent communication and interpersonal skills * High attention to detail with strong administrative accuracy * Ability to multitask and manage workload in fast -paced environment * Proficient in basic IT systems Preferred * Prior experience in retail/manufacturing * Experience in order processing * Experience in handling of telephone calls Personal attributes * Professional, calm and ...