Location Yatton, Somerset
Office Administrator
Hours: 37.5 per week
Working Pattern: Monday, Tuesday, Thursday: 08:30 – 17:00; Wednesday: 08:00 – 17:00; Friday: 08:30 – 16:00
Salary: £24,600 per annum (starting)
Holiday: 28 days (including bank holidays)
Location: On‑site role
About The Company
Our client is the UK’s leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise. They are a well‑established manufacturer with a strong reputation for quality, service, and innovation. Full in‑house training will be provided to ensure you gain full product knowledge and succeed in the role.
The Role
Our client is seeking a proactive and organised Customer Service professional to join their on‑site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.
Key Responsibilities
* Handle customer enquiries via phone and email in a professional and timely manner
* Progress customer orders and support on‑time delivery performance
* Resolve customer issues and complaints, ensuring root cause resolution
* Maintain accurate daily reports and system records
* Raise credit notes where required
* Liaise with internal teams and Area Sales Managers
* Support customers with ordering processes and basic training
* Use internal systems (email, spreadsheets, databases)
* Analyse data and highlight service or quality improvements
* Support continuous improvement and process development
* Ensure high standards of accuracy, quality, and customer satisfaction
* Assist with projects to improve service delivery
* Maintain a positive, team‑focused working environment
Candidate Requirements
* Previous customer service or office‑based experience
* Strong communication skills (telephone and email)
* Confident using Microsoft Office (Excel, Outlook, databases)
* Strong attention to detail and accuracy
* Problem‑solving and decision‑making ability
* Positive, proactive attitude
* Strong team player who can also work independently
* Able to manage workload in a fast‑paced environment
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