The Black Lion Kilburn NW6
We are seeking a professional and passionate shift supervisor to work alongside the general manager at our much-loved local pub.We are looking for someone with a real passion for food and drink and a genuine love for hospitality. We hope you love food and beer as much as we do and are keen to extend your knowledge in theindustry.
Responsibities:
* Demonstrate in-depth knowledge of our products by offering authentic recommendations and ensuring all food and drink are presented to the highest standards
* Confidently lead the team during shifts, ensuring service excellence and maintaining safety and security
* Committed to training and mentoring team members, empowering them with the skills and knowledge to create memorable guest experiences
* Handle customer inquiries and occasional complaints swiftly and professionally, always aiming for a positive resolution
* Be enthusiastic about learning and development, open to new ideas, and encourages a collaborative and approachable team environment
* Provide strong support to the management team in achieving operational targets and driving continuous improvement
* Actively promote the venue
You should have:
* At least 12 months of restaurant/pub experience as a supervisor
* A full working visa
* A bubbly, friendly personality
* Fluent in English
* And ideally live locally
We offer:
* A safe and friendly working environment
* Competitive hourly rate + tronc
* Employee discount across all our pubs
* Food on shift
* Training and development - we will provide you with the support needed to develop
* Career progression and promotion opportunities
So, if you can work with a smile on your face and are a team player, you may just like this place.
If this sounds like your kind of job please apply
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