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Booker • 193 Gosbecks Road COLCHESTER • Apply by 21-May-2025
About the role
You will be expected to ensure our customers’ needs are exceeded at all times while working in various areas of the store. No two days will be the same. Whether it’s filling shelves, serving on the tills, managing stock levels, or picking deliveries, everything you do matters — ensuring our customers get everything they came for, served quickly and efficiently.
We are looking for someone with a can-do attitude, passionate about delivering excellent customer service, and willing to go the extra mile for our customers.
What is in it for you
At Booker, we offer a great place to work and opportunities for career progression, along with a fantastic benefits package:
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months, a Tesco colleague discount card with 10% off, increasing to 15%, at Tesco for four days after each pay day, thirteen times a year. Additional discounts include 20% off all F&F purchases and discounts at Tesco Cafe.
* 10% off pay monthly & SIM-only deals with Tesco Mobile, plus other deals throughout the year.
* Up to 30% off car, pet, and home insurance at Tesco Bank (terms apply).
* Free eye tests when spending £50 or more, with a 30% discount on glasses, sunglasses, and contact lenses.
* 50% off health checks at Tesco Pharmacy.
* Exclusive discounts on RAC breakdown cover and other everyday purchases via our discount website, including a cycle-to-work scheme.
* After 3 months, eligibility to join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
* Retirement savings plan (pension) with Booker matching contributions up to 5%.
* Life assurance coverage for death in service, up to three times your annual pay.
* Health and wellbeing support, including 24/7 Employee Assistance Programme and Virtual GP services for you and your family.
* A comprehensive holiday package.
Responsibilities
* Accurately picking and dispatching goods using a handheld terminal, and informing the manager of any discrepancies.
* Checking quality, shelf life, and ensuring packaging is robust for delivery.
* Providing high-standard customer service by processing deliveries efficiently and meeting targets.
* Polite interaction with delivery staff and appropriate responses to queries and complaints, referring complex issues to a supervisor.
Requirements
* A positive, can-do attitude and comfort working to meet pick rates.
* A passion for customer service and willingness to go the extra mile.
* Reliability, punctuality, and proper presentation.
About us
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses nationwide. We operate over 190 branches, eight distribution centres, five logistics sites, and six support centres across the UK.
We embrace diversity, equity, and inclusion, ensuring everyone feels represented and able to be themselves at work. We support flexible working arrangements to accommodate various life circumstances.
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