Role: Tenant Liaison Officer Type: Permanent Location: Bradford Reports to: Site Manager Role Purpose : To act as a key point of contact for tenants, to achieve the highest level of satisfaction. Role Responsibilities To act as the primary liaison point for tenants, providing effective communication to tenants, supporting and embedding a culture of customer involvement in shaping the way we deliver and improve our services Visiting tenants in their homes across Bradford and to advise them on when and what work is being carried out Follow Up visits to check on customer satisfaction Ensure compliance with, and promotion of Health and Safety policies and procedures Liaise with internal departments to ensure that there is a consistent joined up and effective service reporting and logging any issues or risks with management. Liaising with contractors and management. Have full understanding of company obligations to tenants. Monitor customer complaints and resolve any potential issues Person Specification Excellent interpersonal skills, with clear and confident written and verbal communication skills Proven and demonstrable experience Very well organised Liaising with the site manager and keeping them up to date to ensure smooth delivery of works Ability to develop good working relationships and strong effective partnerships Experience of complying with health and safety procedures Must be able to drive, have own transport and full clean driving license Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative. Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility Adept at working in a team and providing support to fellow team members Trustworthy What you can expect from us Competitive & negotiable salary depending on experience overtime if required 25 days holiday plus bank holidays Auto-enrolment company pension scheme Learning and development programs, training and career opportunities About Zero Carbon Group Ltd At Zero Carbon Group, our mission is clear: to lead the charge towards a carbon-free future. Committed to sustainability and innovation, we strive to revolutionise with energy efficient solutions. Together, we can pave the way towards a greener, brighter tomorrow for generations to come. By providing a centralised multi-service offering, we can deliver complex energy efficiency schemes often comprising multiple measures as a holistic offering. With a senior management team with over 40 years experience, in the energy efficiency, retrofit and property refurbishment industries, Zero Carbon Group is focused upon maintaining its already established reputation for delivering projects safely, on time, to budget and to the highest level of client satisfaction. Services will take an insulation-first approach including External Wall Insulation and, where appropriate, Internal Wall Insulation, Loft Insulation and other insulation systems. Additional measures will also include the installation of Air Source Heat Pumps, Solar PV panels and EV chargers. Our well-established key relationships with industry-leading manufacturers will ensure delivery and quality standards are achieved on all projects on time. This will be further supported by our teams of highly trained and qualified installers who are selected not just on their technical skills and knowledge, but also their fit with our culture of delivering high levels of customer satisfaction and minimising disruption for residents and occupants of the properties being improved. Our Values We protect our environment - By putting our environment first, we ourselves can contribute towards a greener, cleaner future, as well as helping our clients to do the same. We look after those around us - Looking after and ensuring our colleagues, clients, partners, suppliers, occupants and the general public are safe, is at the heart of everything we do, both on and off site. We work together - Working together will help to develop creativity, enjoyment & a positive mindset, allowing each part of the team to play to their strengths for collective benefit. We constantly improv e - With a continuous drive to improve well be ready for the constantly changing nature of our industry so that we can support our clients and other stakeholders for the long run