Duty Manager
We are looking for an enthusiastic and experienced Duty Manager to join our growing team at the Marine Hotel, Paignton. This is a fantastic opportunity for a hospitality professional who enjoys variety, thrives in a guest‑focused environment, and is passionate about delivering high standards. Working closely with the wider hotel team, you will take ownership of the day‑to‑day operation, supporting departments across the hotel while ensuring guests receive outstanding service from arrival through to departure.
The Marine Hotel is a welcoming 53‑bedroom hotel on the beautiful Paignton seafront that combines traditional hospitality with a fantastic coastal location. From welcoming coach groups to leisure guests enjoying a seaside break, our team takes pride in creating memorable experiences and delivering great service at every stage of the guest journey. As we continue to grow, we are looking for passionate people to join us and play a key role in the hotel's success.
At RBH we believe our people are our biggest asset and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality.
What you’ll be doing
* Leading by example across the hotel, ensuring guests receive a warm welcome and exceptional service throughout their stay.
* Supporting and overseeing the Food & Beverage operation, helping the team deliver a smooth and enjoyable dining experience.
* Welcoming coach parties and group bookings, ensuring arrivals, departures, and meal services run seamlessly.
* Carrying out bedroom inspections and public‑area checks to ensure housekeeping standards are consistently maintained.
* Supporting the reception team when required, assisting with guest check‑ins, check‑outs, enquiries and reservations.
* Acting as a key holder for the hotel, taking responsibility for the smooth operation of the property during your shifts.
* Coaching and supporting team members across departments, helping to maintain a positive and guest‑focused culture.
* Resolving guest queries and operational challenges with confidence, ensuring issues are addressed quickly and professionally.
What We Need From You
* A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
* Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
* Quick thinking and problem‑solving skills to handle guest needs on the fly.
* Organised and adaptable, managing multiple tasks with ease.
* A team player through and through, ready to jump in wherever needed to support the crew.
* High energy and a flexible attitude, thriving in a fast‑paced, lively setting.
* Experienced in a similar role within a hotel.
Our Benefits
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream – choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* £13.25 per hour on a full‑time contract
* Free meals on duty saving you over £1,000 per year
* And much, much more!
Equal Opportunities
RBH Hospitality Management is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
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