ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents' homes are safe and maintained to a high standard. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION Our Repair and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They ensure that our homes are safe, warm, and dry, and where everything works; places where our residents are proud to live. We have an opportunity for a Disrepair and Regulatory Contact Officer to join our team on a full-time, 12-month fixed-term contract, based in either Oldham or Chesterfield. The role offers a hybrid working arrangement, with three days a week in the office and two days working from home. About the role Reporting to the Disrepair and Regulatory Contact Manager, the Disrepair and Regulatory Contact Officer supports the team by providing proactive administrative and operational assistance. The role is focused on delivering a high-quality, efficient service to both internal and external customers, ensuring processes are managed accurately and consistently. You will help ensure the service runs smoothly through effective record-keeping, coordinating key activities, and working in line with regulatory and data protection requirements. Skills and experience Essential Working knowledge of the functions and obligations of a registered social landlord Highly organised, with the ability to work to agreed timeframes Excellent written and verbal communication and interpersonal skills Ability to plan and manage multiple work assignments effectively Good working knowledge of Microsoft Office and experience using IT systems Strong attention to detail to support accurate recording and audit requirements Experience in maintaining accurate records and activity logs Experience raising orders and managing payments Knowledge of GDPR legislation and the Data Protection Act Desirable Experience handling complaints under Section 11 of the Landlord and Tenant Act Understanding of, and interest in, housing issues and services provided by registered housing providers and regulatory bodies Previous administrative experience using data management systems, ideally Swordfish, CRM, and Northgate Essential Qualifications Level 2 qualification in English and Mathematics (GCSE grades 9-4 or AC) If you are interested in applying for this role, please review the role profile to understand the full responsibilities and ensure you meet the essential criteria. If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. CVLTGP Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme