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Project Coordinator
Location: UK (Remote)
Length: 6 Months
Rate: From: £24.52 per hour (Inside IR35)
Hours: 40 hours per week
Responsibilities
* Support and engage with vendor quality stakeholders
* Oversee and support quality at vendor level in a cross-vendor engagement
* Monitor cross-vendor communications, ensure compliance to guidelines, and support as applicable
* Support recruiting, testing, onboarding, and training of LQA specialists
* Support quality operations and processes, such as translation feedback: manage requests, relay feedback to vendors, and relay responses back to stakeholders
* Support maintenance of linguistic assets: manage terminology updates for locales in a language-agnostic manner, from term scoping to task hand-offs and hand-backs; support maintenance of Style Guides
* LQA tasks: manage hand-offs and hand-backs, oversee implementation of LQA feedback, arbitration flows, and support root cause analyses, executing timely on different LQA schedules
* Oversee and triage a queue for vendor linguists’ questions and needs
* Report on quality results internally and externally, ensuring internal trackers are up-to-date
* Share quality data with stakeholders and create quality reports upon request
Day to Day Activities
* Ensure partners abide by rules of engagement
* Support recruitment, testing, and onboarding of new linguists
* Support operational and quality processes without automation
* Maintain linguist guidelines and inform teams about project updates
* Assess translation quality and manage handoffs to vendors
* Create reports to generate error logs and share folders with vendors
* Serve as 1st point of contact for linguists for query management
Skills & Experience
* 3+ years of experience in localization project or quality management, preferably on the vendor side
* BA/BS in translation, linguistics, or equivalent
* Experience with localization platforms, file formats, CAT tools, and translation management systems such as SDL Trados Studio, Idiom WorldServer, or similar
* Effective communication skills with culturally diverse audiences
* Ability to manage multiple projects under pressure in a fast-paced environment
* Proactive, positive attitude, adaptability, and ability to navigate ambiguity
Preferred Qualifications/Experience
* Exposure to localization quality management best practices
* Excellent communication, time management, and organizational skills
* Experience with cross-vendor communications in localization environments
* Knowledge of the localization industry
* Familiarity with Facebook, Instagram, Messenger, WhatsApp, and VR products and content
* Knowledge of languages other than English
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