Commercial Customer Business Resilience Director
Join to apply for the Commercial Customer Business Resilience Director role at AXA UK. With the upcoming retirement of our existing Director, we’d like to introduce this role and the fantastic opportunity it presents. AXA Commercial UK manages a portfolio of approximately £1.65 bn GWP across more than 800,000 customers with a dedicated team of 1,600 professionals. The business aims to grow profitably, transform its capabilities, and attract and retain top talent.
As Head of the Commercial Business Resilience Risk Management team, you will oversee the assessment and guidance provided to our underwriters, brokers, and customers regarding risks, hazards, and mitigation strategies across property, casualty, and motor portfolios. You will lead a large in‑house team of Business Resilience Managers and Risk Engineers, influence AXA Commercial’s direct, scheme, and delegated authority units, and engage the market and legislative bodies to keep AXA at the forefront of risk management thinking.
What you’ll be doing
* Lead and drive the ongoing development of the Customer Risk Management proposition, strategy and component parts, ensuring the approach is clear, relevant and attractive to Brokers and Customers.
* Gain support and alignment across the business, ensuring operational/trading fulfilment of the Mid‑Market and Mid‑Corporate proposition is focused and effective, to deliver growth and profitability targets.
* Support SME, Schemes and Direct segments in identifying effective digitalised risk management solutions, innovation and controls.
* Provide leadership, direction and development for direct reports, including all elements of performance management, succession planning, talent identification and development.
* As a member of the Commercial Underwriting Leadership Team, fully participate in all key forums and play an active role in developing the strategic agenda.
* Visibly lead and present the Risk Management propositions in key events and forums, both internally and externally, demonstrating AXA’s commitment to improvement in standards, best practice and legislation.
* Engage and collaborate with the AXA UK head of sustainability, providing thought leadership on sustainability impacting the built environment.
* Conceive, formulate and implement strategic and operational plans for the Customer Risk Management strategy team and operational Business Resilience Managers, ensuring alignment with AXA Commercial goals and objectives.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You will work at least 60% of your week away from home, in one of our offices, visiting clients or attending industry events.
What we’re looking for
* In‑depth knowledge of risk management principles and environment.
* Track record of developing broker‑centric propositions from concept to delivery.
* Strong influencing and negotiation skills at every level.
* Detailed understanding of key insurer financial metrics.
* Strong leadership skills, including managing a team of home‑based or remote workers in the UK and overseas (India).
* Ability to think strategically and execute supporting strategic actions.
* Solid knowledge of commercial underwriting, preferably within Property & Casualty.
* Thorough knowledge of the broker market and adept at building strong broker relationships.
* Detailed knowledge of trade/industrial processes and associated insurance hazards.
* Capable of engaging and influencing executives, government agencies, and industry groups via existing networks and collaboration with AXA’s government affairs and press teams.
* Extensive experience delivering risk management customer assessments of all types of business, both in the UK and overseas.
What we offer
* Highly competitive salary dependent on experience
* Annual company & performance‑based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10 × annual salary)
* Company Car Allowance
* Private Medical Cover
* Health Check
* 28 days annual leave plus Bank Holidays
To apply, click on the ‘apply for this job’ button; you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and do not discriminate based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we offer access to the AXA Accessibility Concierge. For support, please send an email to kate.wilding@axa‑uk.co.uk.
We’re an equal opportunities employer; we do not discriminate based on age, race, gender, disability, or any other protected characteristic.
#J-18808-Ljbffr