Travel Customer Services Consultant
We are seeking a highly motivated and organized individual to join our team as a Travel Customer Services Consultant. In this role, you will play a key part in maintaining operational excellence across our portfolio.
Key Responsibilities:
* Reporting to the Regional Operations Manager, ensure properties meet high cleanliness standards.
* Work with third-party cleaning teams to create outstanding guest experiences.
* Maintain operational excellence across our portfolio.
* Manage and support a team of third-party cleaners.
* Set and maintain high cleaning standards across properties.
* Ensure guest feedback on cleanliness is addressed appropriately.
* Liaise with property owners to suggest improvements.
* Ensure an appropriate supply of cleaners for present and future needs.
Benefits:
* $12.94 per hour.
* Working 22.5 hours a week, 9am - 5pm Mon – Sat.
* 25 days holidays plus bank holidays – pro rated.
* Casual dress.
* Access to travel discounts for you, friends, and family.
* Perkbox membership – enjoy shopping perks, discounts & treats.
* The company invests in your career growth with ample opportunities for development.
* Support via MetLife for personal well-being.
* Long service rewards and refer-a-friend bonuses.
Requirements:
* Ideal candidate has experience working within customer services, housekeeping or cleaning roles.
* A full, clean UK driving licence.
* High attention to detail and a passion for quality.
* Proactive and adaptable, with a creative approach to problem-solving.
* Confident using data to inform decisions.