Service Delivery Manager for Network Operations
Airbus Belfast, Northern Ireland, United Kingdom
Join or sign in to find your next job
Join to apply for the Service Delivery Manager for Network Operations role at Airbus
Job Summary:
The Service Delivery Manager (SDM) for Network Operations leads the delivery of end-to-end IT services to internal customers, ensuring alignment with business objectives and effective service management practices. This role requires strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts.
Key Responsibilities:
* Ensure Network operations for the site meet or exceed commitments on internal and external Service Level Agreements.
* Manage and lead outsourced teams to deliver, maintain, and support all Airbus Sites within the IT activity perimeter, ensuring reliable service for all Airbus employees on this site.
* Guarantee the maturity at entry into service of Network services through strict quality gates.
* Interface with sensitive and non-sensitive Businesses on Network topics.
* Coordinate with Site Management and Site Security on Network topics.
* Serve as the focal point for Network topics and the ambassador of the connectivity PSL on site.
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or related field.
* Experience in IT service management, preferably in a large enterprise environment.
* Knowledge of Network, routing, switching, and Network infrastructure; familiar with VLAN, VRFs, NAC, WIFI, optical fibre, copper cabling technologies.
* Deep understanding of ITIL processes and best practices.
* Proven leadership and team development skills.
* Excellent communication and interpersonal skills.
* Strong project management skills, with experience managing multiple projects.
* Solid knowledge of IT infrastructure components, including networks, servers, storage, and cloud platforms.
* Experience with service desk tools such as BMC Remedy or JIRA Service Desk.
* Understanding of IT asset management principles.
Additional Information:
This role requires awareness of potential compliance risks and a commitment to act with integrity, supporting Airbus’s reputation and growth.
Company: Airbus Operations Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Digital
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Project Management and Information Technology
Industries: Aviation and Aerospace Component Manufacturing
Airbus promotes diversity and inclusivity and does not ask for monetary exchanges during recruitment.
#J-18808-Ljbffr