Posted: 8h ago
The role
We are currently recruiting for the Operations Manager role for a logistics company based in Rugby, CV23.
The Operations Manager will support the General Manager by taking full responsibility of the operational elements of the site and all the functions/processes that fall under this.
Main duties for the Operations Manager role:
* Ensuring the appropriate level of resource is assigned to each function to cover all shifts across the working week.
* Responsible and accountable for the performance of the Inbound, Outbound, Manual and International processes.
* Responsible for overall shift performance, compliance, client service levels, health and safety, employee engagement.
* Planning for every department of shift; resource, KPI targets and management cover.
* Accountable for sending detailed shift reports, root causing failed KPI’s supported evidence and an action plan to improve.
* Must have strong analytical skills, be data driven and use data to influence, challenge and drive performance and compliance.
* Accountable for shift costs and able to demonstrate strong cost leadership.
* Accountable for sending detailed shift reports, root causing failed KPI’s supported evidence and an action plan to improve.
* Carrying out regular individual 121’s, performance reviews and team meetings with team.
* Responsible for all H&S and quality audits including risk assessments and safe systems of work in your areas.
* Using Operational insight to support the ongoing development of SOP’s, SLA’s, KPI’s and objectives and manage own team against these through best practise and day to day appraisal.
* Develop a peak plan for your area of responsibility in line with forecasted volumes and or changes in automation to meet financial and resourcing needs.
* Promoting and driving consistency to ensure the delivery of excellent operational standards.
* Lead by example in creating a high-performance people orientated culture within the function that thinks inside the box.
Main requirements for the Operations Manager role:
* Extensive knowledge and experience of operational processes and practices
* Strong ability in transferring skill set to educate and build team capability
* Must be able to work on own initiative in a pressurised environment
* Strong resilience under pressure to perform whilst holding stability
* Experienced and proven knowledge of managing a PL budget
