Overview
Serco have a fantastic opportunity for a Transport Coordinator to join the team at the Defence Academy based in Shrivenham. The Defence Academy is a secure site set within acres of woodland and trains the future commanders and staff officers of all three UK Armed Services and international partners.
Responsibilities
* Daily scheduling of customer provided and Serco fleets.
* Booking of third-party transport suppliers.
* Assisting in the management of driver databases.
* Producing monthly reports.
* Take a pro-active role within the team to liaise with customers and be fully conversant with workload.
* Handle telephone calls, emails, self-service, and customers visits to the MT.
* Provide cover in times of absence of colleagues.
* Ensure departmental Work Instruction and customer help guides are created, reviewed and updated on a regular basis.
* Experience of transport coordination in either Defence or Commercial environment.
* Excellent written, verbal communication and customer service skills.
* Methodical and logical in approach, innovative thinker, problem solving skills.
* Strong IT literacy, and prior experience using Microsoft Office 365 including Teams.
* Excellent customer service and communication skills, both written and verbal.
* Ability to proactively manage workload and cope under pressure, with conflicting demands of customer and colleagues.
* UK Driving Licence Category B held for 3 years+.
Requirements / Qualifications
* Experience of transport coordination in Defence or Commercial environments.
* Strong IT literacy with Microsoft Office 365 including Teams.
* Excellent written and verbal communication and customer service skills.
* Proactive workload management and ability to work under pressure.
* UK Driving Licence Category B held for 3 years+
Benefits
* Beautiful site and surroundings with free, secure onsite parking.
* Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
* Salary: Competitive salaries with annual reviews
* Pension: Up to 6% contributory pension scheme
* Holidays: 25 days' annual leave plus bank holidays
* Training and development: Wide range of learning opportunities with over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, 30% off Serco-managed leisure centres
* Discounts: Savings across around 1,000 retailers
* ShareSave scheme: Save regularly with option to buy Serco shares
* Employee networks: Dedicated networks for support and community
* Charity: Paid volunteering day each year and payroll giving option
Security Clearance
This role requires SC clearance. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares a disability and meets the minimum criteria for the job as defined by the employer.
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