CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be responsible for looking after our customers, building relationships, understanding their needs, and helping them do it better.
In this role, you will deliver a best-in-class service, using your product knowledge to maximise upselling opportunities. Your day-to-day tasks include communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and fostering relationships with regular clients. You should enjoy thinking on your feet and using initiative to ensure we provide the best experience and continuously improve our service.
This is a great opportunity for individuals from a customer service background, ideally with industry experience, who want to see the direct impact of their work in a dynamic, operational, and service-oriented business.
What do we offer? Join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a competitive rewards package, including generous holiday allowance (with options to buy or sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
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