Company description: Neighbourhood Officer
Salary: £31,807 - £33,981 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, Permanent, 37 hours per week
Closing Date: 7th September 2025
Interview Date: 16th September 2025
Help us create neighbourhoods people are proud to call home.
At whg, we believe safe, well-kept, and welcoming communities make the biggest difference to our customers lives. As a Neighbourhood Officer, youll take the lead in managing and improving estates and communal spaces, building strong relationships with customers, and working with partners to solve problems and deliver lasting change.
Because this role involves travelling to multiple sites, you must hold a full UK driving licence and have access to a vehicle, this is essential to your day-to-day work.
From tackling fly-tipping to supporting community events, youll make a real and visible difference to our neighbourhoods. Youll also monitor contracts to ensure high-quality service delivery and work closely with colleagues to bring neighbourhood plans to life.
Job description: Main job responsibilities:
Managing a caseload related to communal spaces, prioritising customer needs and ensuring timely resolutions.
Carrying out regular case reviews and making informed decisions in line with policies and procedures.
Providing neighbourhood management services, liaising with customers on communal area issues such as fly-tipping, drying areas, and grounds maintenance.
Working closely with local customer groups and partners to develop engagement activities, events, and neighbourhood plans.
Implementing and monitoring neighbourhood plans, sharing successes through our Customer Voice and Communications team.
Enforcing tenancy conditions related to communal areas, including preparing cases for court and attending hearings where required.
Maintaining accurate records to support performance monitoring and reporting.
Taking responsibility for green growing spaces in the neighbourhood, working alongside community groups and reporting on progress.
Required profile: We're looking for someone who has:
Recent and relevant experience of working in the social housing sector, delivering sustainable tenancies and neighbourhoods
Experience of supporting vulnerable customers face to face
Experience of managing a caseload with the aptitude to respond to conflicting pressures and demands whilst paying attention to detail
Knowledge of current legislation affecting the Housing sector and regulatory requirements relating to tenancies
An ability to accept responsibility for decisions taken and working on own initiative within guidelines
The ability to communicate clearly and effectively
The ability to use IT software proficiently, interpreting information and producing detailed written documentation
The ability to respond quickly to changes that will impact upon service delivery
The ability to challenge current ways of working and to make improvement recommendations
A commitment to continuous professional development
A full UK driving licence and access to a vehicle is essential in this role, as regular travel to whg sites across and outside Walsall will be required.
What we offer: Whats in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
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