Associate Manager, Client Services
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Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70+ cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.
Associate Manager, Client Services
The role sits within our Client Services team at Wasserman Live, based in Basingstoke. You’ll be working as part of an experienced and dynamic team, primarily focusing on established or new accounts delivering a range of exciting events across various sports and events, with a focus on Equestrian events primarily. You will work across the entire life cycle of projects and prominent events, involved in every element of our event delivery from start to finish. Project planning across these events is central to what we do, and you’ll also be involved in client management, budgeting, feasibility reviews and implementation, administration and project support, as well as on‑site crew management and stakeholder liaison.
Responsibilities
* Ensure that work produced meets all objectives set, is done on time and to the highest standard, and achieves the best possible results for the company and our clients.
* Assist in the development of creative ideas, undertaking research as requested to ensure they are possible to implement within specific parameters and budget.
* Take an active involvement in the research and feasibility of ideas generated.
* Support all operational and administrative functions to ensure each event is delivered efficiently.
* Assist with the day‑to‑day financial control of client budgets – including inputting into project and event budgets, pricing, supplier quotations, onboarding and payments.
* Project Management – ensuring project systems and procedures are set up and structured correctly, ensuring all relevant data is entered concisely and accurately onto Wasserman Live’s client management system.
* Compile and write client responses, presentations and reports.
* Manage artwork requests and client approvals.
* Coordinate and manage staff and contractors on site during event delivery including extensive logistics coordination where needed.
* Maintain good communication and reporting throughout complete event lifecycle, including job sheets and schedules.
* Assist with and feed into the creation of risk assessments and method statements, taking responsibility for ensuring agreed health and safety processes are adhered to by the Wasserman team and by our suppliers/contractors.
* Liaise with other internal departments including Production, Studio and Operations.
* Manage supplier relationships.
* Feed data into departmental review meetings, including quality and issue logging.
* Identify opportunities for performance improvement and cost efficiencies.
Skills and Experience
* Experience within a similar role is preferred.
* Experience of event management and on‑site delivery of projects preferable.
* Ability to multi‑task – delivering consistently high quality work to tight deadlines is key.
* Good communication skills across a variety of formats including verbal, written and presentational.
* High proficiency of numeracy and literacy, including knowledge of MS Word, MS Excel, MS PowerPoint and MS Outlook.
* Ability to build and maintain strong working relationships with clients, suppliers and colleagues.
* Attention to detail across all areas of event delivery, demonstrating diligence and professionalism.
* Problem solving – excellent ability to problem sense, identify risks and issues and develop innovative solutions.
* Time management skills, working independently and as part of a wider team.
* Process driven and proactive attitude to get projects right the first time.
* Flexible and willing to support others, adapt to changing project needs.
* Calm under pressure, with strong decision‑making qualities.
* Quick to learn, keen to develop, passionate about the industry and clients.
* Knowledge of, and passion for, sport is a bonus.
Please note, some weekend work and/or long hours will likely be required as part of event delivery.
Wasserman Live is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status or race.
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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