Service Delivery Manager - Interim Position with Leading Social Housing DLO
Location: Bracknell (Hybrid - 3 days office, 2 days home)
Rate: Negotiable
Contract Type: Interim
Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector.
Overall Responsibility:
The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals.
Key Responsibilities and Outcomes:
Oversee the delivery of maintenance services, ensuring alignment with service specifications and targets.
Plan, execute, control, and monitor daily operations to meet the objectives and performance measures outlined in the business plan.
Manage Contract Managers, Supervisors, and Trade Operatives to ensure a high-performing service.
Maintain risk registers and ensure compliance with health and safety practices.
Develop the team through effective recruitment, training, and performance management.
Handle complaints and resolve issues to enhance the organisation's reputation.Personal Competencies, Skills, Experience, and Knowledge:
Proven management or senior management experience in a compatible business environment.
Strong understanding of maintenance requirements for large-scale social landlord organisations.
Knowledge of Registered Provider Regulatory framework.
Excellent relationship-building skills with both internal and external stakeholders.
Ability to analyse data and make informed decisions.
Financial awareness with a focus on cost control and value addition.
If you would like to be considered, please contact Mel Applin @ Reed