Bordereaux Analyst
Company: Canopius Group
As Bordereaux analyst, you will be responsible for the operational oversight of the outsource provider, assisting with query resolution arising from processing of the data files presented by third parties into the ViPR system. This role emphasizes data quality and accuracy and will also assist in the quality control of uploaded data and processes managed by the outsourced Bordereaux Processing Team.
Responsibilities
* Act as a source of knowledge and point of query triage/resolution for in-house and outsourced team members, escalating to the Head of Underwriting Operations where applicable.
* Assist with ensuring timely throughput, high quality and accuracy of data handled by outsourced bordereaux operations function.
* Assist with development of the chosen bordereau management system Intrali.
* Provide support to the Head of Underwriting Operations as required in matters relating to operational oversight of bordereaux processing.
* Act as an Intrali SME for the CNP business.
* Take responsibility for quality control, audit and query resolution arising from the bordereaux management process, including educating the outsourced team to reduce the number of queries raised where appropriate.
* Produce, monitor and complete bordereaux processing monitoring and oversight MI reports.
* Analyse/interpret and challenge weekly and monthly bordereaux processing statistics provided by the outsource team.
* Assist in processing of bordereaux into Intrali.
* Act as a contact to resolve any issues that prevent the processing of bordereaux within agreed timelines.
* Maintain ownership of the identification of data quality issues in line with Lloyd's standards.
* Liaise directly with Brokers and Coverholders to chase bordereaux, resolve queries and improve data quality, ensuring robust communication with Underwriting teams.
* Support outsource provider in maintaining up-to-date accurate process and training documentation.
* Challenge and develop existing MI and report to internal stakeholders, coverholders, brokers and TPAs to promptly notify relevant parties of any perceived new risks or failures.
* Contribute to continuous improvement to streamline activities and drive best practice in bordereaux management.
Skills and Experience
* Strong analytical skills.
* Strong aptitude for data.
* Good working knowledge of the VIPR – Intrali system.
* Good knowledge of bordereaux data across a large number of different business lines and desire to understand the technicalities.
* Excellent communication skills, delivering verbal and visual presentations to internal and external stakeholders including senior management.
* Intermediate to advanced Excel knowledge and skills in other Microsoft Office products to support MI and reporting.
* Knowledge of Lloyd's Delegated Authority business.
* Lloyds and London Market experience.
* Ability to handle a diverse range of priorities and tasks in parallel, independently and within a team.
* Delivery focused and deadline driven.
* Excellent attention to detail.
* Flexible working style.
* Change-centric with a focus on continuous improvement.
Competencies
* Stakeholder engagement: point of contact for brokers, coverholders, outsourced providers and underwriting teams to resolve bordereaux queries and maintain clear communication for timely processing and data quality.
* Collaboration and teamwork: work closely with in‑house colleagues and the outsourced bordereaux processing team, sharing system and process knowledge to reduce repeat queries.
* Adapting to change: handle multiple tasks and priorities in parallel, responding flexibly to issues impacting processing timelines and adjusting focus to meet operational demands.
* Continuous improvement: contribute to improvements in bordereaux processes, controls and MI; support ongoing development of the Intrali bordereau management system.
* Innovation: identify opportunities to improve processes, MI and system usage within existing frameworks.
* Resilience: maintain attention to detail and delivery focus while managing operational issues, queries, audits and quality control activities in a structured manner.
* Future focused: support sustainable bordereaux operations by maintaining accurate MI, documentation and controls, improving data quality and processes to support ongoing business and underwriting needs.
Seniority Level
Entry level
Employment type
Full-time
Job Function
Business Development and Sales
Industry
Insurance
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