Overview
This position is based at the Criminal Injuries Compensation Authority (CICA), 10 Clyde Place, Buchanan Wharf, Glasgow, G5 8AQ. We operate a hybrid working model, with colleagues expected to work 50% in the office and the remainder at home.
The CICA is an executive agency of the Ministry of Justice (MoJ) within the Service Transformation Group (STG). We are responsible for the administration of the Criminal Injuries Compensation Schemes and make payments of compensation to people who have been injured because they were the victim of a violent crime in England, Scotland or Wales. We also administer the Victims of Overseas Terrorism Compensation Scheme (VOTCS). The Schemes are funded by the UK Government in England and Wales and we receive income to fund our operation of this in Scotland from the Scottish Government.
We employ around 350 people and are based in Glasgow city centre with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We are committed to delivering a fair, sensitive and efficient service to all applicants and work closely with stakeholders to ensure the victim is at the heart of everything we do. We want to keep improving our services and the way we work to best serve victims of violent crime, meet new challenges, deliver value for money and ensure CICA is a great place to work. We are committed to being a trauma-informed organisation, embedding this into what we do and how we do it.
The MoJ operates a functional model whereby delivery of government functions (finance, HR, digital, data/ analysis) sit outside of CICA. This necessitates close working to ensure that CICA receives the appropriate and timely support from the functions to enable it to deliver on its mandate.
Main Activities/Responsibilities
The job holder will be responsible for:
* Senior Leadership
o Provide visible, inclusive leadership across CICA, modelling Civil Service values and fostering a culture of delivery, accountability, and professional excellence.
o Lead organisational change and transformation as SRO, chair key governance forums, and drive continuous improvement, service enhancement, and modernisation.
o Work with MoJ Digital and cross‑functional colleagues to deliver coherent, technology‑enabled transformation and strengthen data‑driven decision making.
o Act as Deputy SIRO, ensuring effective project‑data governance, identifying risks and opportunities, and enabling high‑quality strategic decisions.
o Contribute to the Executive Management Team, strengthening collaboration, leading cross‑CICA initiatives, and providing stability and clarity during change.
o Represent CICA across MoJ and wider government, deputising for the CEO and jointly sponsoring major cross‑cutting transformation programmes.
* Strategic planning
o Lead development and delivery of CICA’s multi year modernisation strategy, ensuring alignment with organisational objectives, MoJ reform priorities, and Spending Review commitments.
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