Permanent, Full Time, 40 hours - worked between 8am and 8pm Monday to Saturday - rota basis. Voids - 40 hours worked 8am and 5pm Monday Friday
Responsible for the delivery and completion of repairs within customers homes and empty homes (voids). As a multi-discipline trade operative, the role includes carpentry, plumbing, plastering, tiling, decorating, bricklaying, window & door repairs, groundworks, and fencing.
Bedford and the surrounding areas, £30,000 per annum
The role demands professionalism, empathy, adaptability, and a commitment to high-quality service and customer satisfaction.
Key Responsibilities
* Deliver a wide range of repair tasks to a high standard.
* Provide excellent customer service and ensure positive outcomes.
* Adhere to all SHEQ policies, procedures, and safe working practices.
* Maintain van stock and order materials responsibly.
* Communicate effectively with supervisors, colleagues, and customers.
* Attend training, toolbox talks, and appraisals.
* Ensure company property and equipment are well-maintained.
* Maximise first-time fix rates and productivity.
* Contribute to continuous improvement and team collaboration.
Key Performance Indicators (KPIs)
* Compliance with SHEQ standards and training requirements.
* High customer satisfaction scores and low complaint rates.
* First-time fix rate and productivity metrics.
* Quality of workmanship and post-inspection results.
* Efficient use of materials and van stock.
* Accurate and timely job reporting.
Person Specification
Essential
* Strong commitment to customer service excellence.
* Organised, self-motivated, and able to manage time effectively.
* Good communication and problem-solving skills.
* High attention to detail and quality.
* Basic IT literacy for using handheld devices and job systems.
* Broad trade and construction experience.
* Sound knowledge of health and safety practices.
* Experience working under time constraints.
Desirable
* Willingness to learn new construction skills and develop within the role.
* Experience working in occupied homes.
* Familiarity with NHF schedule of rates.
* Training in handling non-licensed asbestos.
Qualifications
* GCSEs or equivalent.
* NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills.
* Full clean driving licence.
Desirable Qualifications
* CSCS Card.
* First Aid Training.
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