My client is looking to expand their Account Management team, you will be working closely with 2 Customer Service Account Managers and 2 Sales Administrators, all reporting directly to the Head of Account Management.
This role is based in Royston, Hertfordshire
9am-5:30pm
Circa 28-31K
Onsite parking
21 days holiday raising to 25 after 3 years,
companywide bonus scheme & referral programme,
employee benefits portal with a strong focus on physical and mental health and wellbeing
Role & Responsibilities:
* Serve as the primary point of contact for clients, receiving briefs and coordinating with Estimating and Technical departments to ensure precise order development.
* Produce essential documentation like pricing matrices to support client orders.
* Oversee the entire order process, keeping clients informed at every stage and resolving issues promptly.
* Cultivate robust client relationships, understanding their needs and offering tailored support.
* Consistently cross-reference order prices against matrices for accuracy.
* Champion continuous improvement initiatives, influencing efficiency and innovation.
* Uphold exemplary Health and Safety standards.
Job Requirements:
* Proactive mindset, quick to respond to challenges.
* Prior experience in Customer Service or Account Management
* Demonstrated ability to manage multiple projects and prioritise effectively.
* Exceptional communication skills; ability to guide clients through the printing process.
* Passion for delivering top-tier customer service with meticulous attention to detail.
* Team player with the autonomy to work independently when required.
Benefits & Additional Information:
* State-of-the-art facility with a commitment to cleanliness.
* Spacious, well-lit office environment with outdoor amenities.
* Clear pathways for career progression and development.
* Employee-centric benefits portal emphasising physical, mental health, and financial well-being.
* Incentive schemes including a company-wide bonus program and referral incentives.
* Convenient on-site parking and complimentary refreshments for all staff.
To find out more about this role, apply now!
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