Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Join us!
We have a new opening in Brackmills Northampton for a Customer Service Coordinator to join our team on a full-time basis.
This role is responsible for data management and order fulfillment, system maintenance, EDI flows, and generating & maintaining data reports within the Back Office Customer Service (Fulfillment) team.
The working hours are 9am to 5pm, Monday to Friday.
As a Back Office Customer Service Coordinator, you will:
1. Process orders daily within predefined timescales.
2. Maintain EDI mapping and flow.
3. Validate and control daily order volumes.
4. Ensure fulfillment requirements are met for back orders in line with SLAs.
5. Troubleshoot and resolve electronic order failures.
6. Respond promptly to queries in the team’s shared inbox.
7. Investigate orders not reaching fulfillment.
8. Perform root cause analysis.
9. Build and maintain relationships with internal stakeholders and external suppliers (GHX).
10. Assist in validation and collation of reporting requirements, including ad hoc reports.
11. Provide analytical support and create dashboards.
What are we looking for?
1. Experience with JDE, Salesforce, or similar systems.
2. Experience in high-volume order processing.
3. Strong problem-solving skills, including root cause analysis.
4. Good data risk management application.
5. Process-driven mindset.
6. Strong attention to detail and accuracy.
7. Ability to meet tight deadlines.
Benefits of working at Baxter:
* £23,500 base salary plus benefits.
* Opportunities for professional development.
* Focus on work-life balance.
* Commitment to diversity and inclusion.
This is a key, diverse role vital to our success. We look forward to discussing this opportunity with you if you find the above appealing. Apply here.
#IND-UKOPS
Reasonable Accommodation
Vantive is committed to providing accommodations for individuals with disabilities. If you need assistance during the application or interview process, please click here to request support.
Recruitment Fraud Notice
Beware of employment scams impersonating Vantive. For protection tips, see our Recruitment Fraud Notice.
#J-18808-Ljbffr