Field Service Engineer - Cardiff
Virgin Media O2
Summary
Location: Cardiff, Newport, Wales
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 24-Oct-2025
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You must live in one of the following postcodes: NP4, NP10, NP11, NP18, NP19, NP20, NP44, CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24, CF32, CF35, CF36, CF39, CF40, CF41, CF42, CF61, CF62, CF63, CF64, CF71, CF72, CF83.
What You’ll Do
* Install and maintain broadband, TV, and phone services to customers' homes.
* Quickly resolve technical issues, ensuring customers stay connected to what matters most.
* Provide exceptional service that leaves every customer satisfied and smiling.
* Work independently with the backing of a supportive team, always there to help you deliver your best.
Must Haves
* A UK manual driving licence.
* Confidence working at heights and outdoors in all weather conditions.
* To live in one of the specified postcodes above.
Other Stuff We Are Looking For
* Skills:
* A problem‑solving mindset and a passion for helping customers.
* A methodical, organised approach to work.
* The ability to be composed and adapt to any situation.
What's in it for you
* A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
* Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
* Market‑leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
* A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
* Up to 10% employer pension contributions and life insurance.
Next Steps
* Complete our quick online application and video assessment.
* If successful, chat with one of our friendly recruiters to learn more.
* Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
Want to see what it’s all about for yourself? Watch a day in the life of our Field Service Engineer: https://youtu.be/9qzPXDobE4g
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Telecommunications
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