The Service:
The Early Help and Prevention Service in Portsmouth provides extra practical help with families early on, to stop problems from getting worse. The Young Carers project offers Young Carers a break from their caring role, a chance to leave their problems behind, and have fun like any other young person.
Your New Role:
You will provide high-quality administrative support to the Young Carers team at the Somerstown Family Hub, playing a vital role in ensuring smooth business processes and responding flexibly to support the service priorities. Your responsibilities include organising meetings (booking venues, preparing materials, ensuring facilities), taking minutes, handling enquiries, processing orders and invoices, drafting correspondence, data entry, and performing word processing, spreadsheets, database, and presentation duties. The role is primarily office-based with occasional opportunities for hybrid working.
The ideal candidate:
* Experience in an administrative role within a busy office environment, preferably within Children’s and/or Young People’s Services.
* Leadership experience in managing change and line management, including performance management.
* Excellent numeracy and literacy skills, proficiency in Microsoft 365 applications such as Word, Excel, PowerPoint, OneDrive, Outlook, SharePoint, and Teams.
* Shorthand or minute-taking skills to record concise notes in meetings.
* Experience in budget monitoring, including placing resource and project orders and monitoring budget forecasts alongside the Locality Manager.
* Excellent communication skills, a professional telephone manner, patience, empathy, and active listening skills to handle a wide range of callers effectively. Ability to communicate clearly in spoken English is essential.
* A customer-focused approach, maintaining high standards of customer care and service.
* A willingness to support Early Help and Prevention Service Leaders in delivering effective services to children and families.
Please read the full job profile for detailed information about this role.
You must demonstrate that you have the Right to Work in the UK. No post will be offered without this.
Contact Details for an Informal Discussion:
Cheryl Ward, Business Support Supervisor, Cheryl.ward@portsmouthcc.gov.uk, 023 92 688 972
Application process:
We anonymise applications during shortlisting to ensure only relevant information is considered.
As part of your application, please complete a personal statement demonstrating how you meet each requirement listed in the 'Who is the Person' section of the Job Profile, using examples from your experience or transferable skills, qualifications, or personal experiences.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. We aim to offer interviews to all qualifying candidates who meet the minimum criteria, but due to high application volumes, selection will be based on the best match to the criteria.
Portsmouth City Council
What we can offer you:
Portsmouth City Council is committed to making a difference, guided by core values that define who we are, what we stand for, and how we act.
Learn more about working at Portsmouth City Council and our benefits at: Careers Portal - Find jobs with Portsmouth City Council.
Portsmouth City Council is committed to safeguarding and promoting the welfare of children and young people; all staff and volunteers are expected to share this commitment. It is also dedicated to promoting quality childcare that improves outcomes for children.
All posts are subject to Portsmouth City Council and Portsmouth Safeguarding Children Partnership's safer recruitment procedures.
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