Customer Service Monday - Friday 35 hours £23,500 6 month contract MMay start date Newcastle Do you have outstanding customer service skills? Have experience dealing with vulnerable or elderly customers? Want to workfor a leading financial company? I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team! What will you be doing? * Provide outstanding customer service through inbound calls * Respond to customer inquiries regarding transactions and financial products * Offer guidance and information on account features, terms, and services * Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues * Resolving any customer complaints effectively, ensuring a positive resolution in line with company policies * Ensure that empathy & compassion are used when dealing with particularly difficult situations such as bereavements * Process account changes for customers including address updates, card replacements, and beneficiary changes * Ensure customer records are accurate & held correctly in line with requirements What do you need to apply? * Proven experience dealing with vulnerable customers * Excellent communication skills both written and verbal * Experience within financial services would be desirable Must be able to pass a credit and DBS check to apply! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age