We are currently looking for a Repairs Call Handler, based in Ipswich, to join a dedicated and customer-focused team delivering an efficient and responsive repairs service. This is a fantastic short-term opportunity offering flexible and hybrid working. It's ideal for someone with housing or maintenance call handling experience who thrives in a fast-paced environment.
What's on offer
* Flexible hybrid working
* 35 hours per week, Monday-Friday
* Immediate start for an 8-week assignment
Key Responsibilities of Repairs Call Handler
* Take incoming calls from tenants/customers reporting repairs
* Log repair requests accurately on the system
* Book appointments and schedule works with contractors
* Provide clear, timely updates to customers
* Escalate emergency repairs appropriately
Ideal Candidate for Repairs Call Handler Will Have
* Experience in a repairs or customer service environment
* Knowledge of housing systems (e.g. Orchard, Northgate)
* Excellent communication and organisational skills
* Availability to start immediately and complete the full 8-week term
Think you're the right fit for this Repairs Call Handler role? Apply with your CV today or send it to Lily at (url removed) for a confidential chat.
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