Contract Personnel are delighted to be recruiting for a family-run business based a few miles outside of Kings Lynn, who are an established and reputable building and maintenance company. This is a great opportunity to join a friendly team, who pride themselves on their strong customer service skills and proactive attitude, to play a key role in supporting the smooth delivery of property repair services. Role Overview The Repairs Administrator will be the first point of contact for customers, responsible for handling repair requests and ensuring enquiries are managed efficiently, professionally, and with care. This is a fast-paced role that requires excellent organisational skills and the ability to juggle multiple priorities. This is a full-time, permanent position. Monday to Friday. 9am - 5pm. Key Responsibilities Log, prioritise, and assign repair requests to the appropriate teams. Respond to customer enquiries via phone and email in a timely and courteous manner. Maintain accurate and up-to-date customer records. Coordinate and manage operative schedules. Escalate urgent or priority issues as required. Route incoming calls to relevant team members. Follow up with customers to ensure queries and issues are resolved. Ideal Candidate Confident using Word, Excel, and general office systems. Previous experience in a customer service or call centre environment Excellent communication and listening skills. Str...