Overview
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Join to apply for the Store Supervisor Manchester City F.C. role at stichd
We’re looking for a Supervisor to join our brand-new Manchester City F.C. retail location based in the Trafford Centre. In this role, you’ll support the management team by leading shifts, motivating staff, delivering outstanding customer service, driving sales, and making sure the store looks its best at all times. We’re after someone with previous retail or supervisory experience, a strong team focus, and a real passion for football. This is a great opportunity to step up, take responsibility, and be part of an exciting new opening from day one - apply now and help us kick off our newest store in style!
Your Mission
* Lead by example on the shop floor, delivering strong personal sales and energizing the team;
* Support strategic personnel planning to optimize Customer Lead opportunities alongside the (Assistant) Store Manager;
* Ensure KPIs, seasonal goals, and budget targets are consistently met;
* Oversee store operations including Click & Collect, cash control, customer complaints, and store presentation;
* Uphold brand values and league standards in everything you do;
* Maintain high standards in visual merchandising and store appearance;
* Assist in recruiting and onboarding a qualified team of Customer Lead store assistants;
* Ensure timely training and mentor engagement for new hires;
* Contribute to other relevant projects and initiatives as needed.
Your Talent
* Retail or assisted sales experience (1–3 years), ideally in sportswear, footwear, or football-related products;
* A winning mindset – you’re goal-oriented, thrives under pressure, and celebrate every sales victory like a match-day win;
* A hands-on leader who energizes the team and leads by example on the shop floor;
* Confident and proactive, with a sharp eye for commercial opportunities and a passion for delivering standout customer experiences;
* A natural communicator who builds trust and team spirit with both customers and colleagues;
* Excellent communication skills (Excellent standard of English speaking);
* Football enthusiast – you speak the language of the game and stay up to date with the latest gear, trends, and fan culture;
* Ambitious and positive, with a clear drive to grow take on more responsibility.
To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits.
We Offer
* You will initially be employed through our recruitment partner, Priority Recruitment, with the opportunity to transition into a direct contract with stichd;
* The role includes weekday and weekend shifts, flexibility on working hours is essential;
* This role offers a competitive base salary, reflecting your experience and contribution to the success of our store;
* Regular incentives, team socials, and recognition awards to celebrate your contributions;
* Tailored training programs designed to support your growth;
* Supportive, fun, and high-performing team culture that makes work rewarding.
Seniority level
* Associate
Employment type
* Part-time
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